Frequently Asked Questions

Before contacting us with any questions regarding this site or our services, please be sure to check the FAQ first as your question may have already been covered here.

Ordering

• Can I send things to a different address?
• I completed the checkout section and just as I completed the sale my PC crashed. How do I know if my order went through?

My account

• I cant login

Deliveries

• When do you deliver?
• Do you deliver to my address?
• What if I'm not in when you deliver?
• Only part of my order has arrived
• Do you ship overseas?
• Can I collect my order from you myself?
• What if my part is late arriving. Do you offer a refund.

Returns and refunds

• What if the part is damaged when it arrives?
• Can I send the item back if I don't like it?
• What if I change my mind and decide not to accept the shipment. will i get a full refund.

Payment

• When do you charge my card?
• I do not have a credit card. Can I send you a cheque.
• What company do you use for processing payments

Site security

• Do you keep my credit card detail on file?
• Do you give my details to other companies?

Contact Us

• How do I get in touch with Hotbikebits
• Can I telephone you to place my order?
• I have placed an order which has not arrived yet. What do I do?
• Is there anyone there to give technical advise on the items for sale.
• My Part is late. When will I get it?

Pricing

• I have seen the same item cheaper from another company. Do you price match?
• Does the Price include VAT?